Refund Policy

Effective Date: 9/22/2024

  1. Refund Eligibility:
    1. Refunds are only available for orders that have not been initiated or processed.
    2. Once an order has been initiated, we are unable to process refunds for the services provided.
  2. Initiation of Services:
    1. An order is considered initiated once any of the following actions have taken place:
      • Submission of required information for the service.
      • Processing of payment for the requested service.
      • Provision of access to any relevant online resources or tools.
  3. Refund Requests:
    1. To request a refund for an order that has not been initiated, please contact our customer support team at support@ucrs.gg.
    2. Refund requests must include the order number and relevant details to help us process your request efficiently.
  4. Processing Refunds:
    1. Refund requests will be reviewed within 1-2 business days from the date of receipt.
    2. If your refund request is approved, the refund will be issued using the same payment method used for the original purchase.
  5. Non-Refundable Services:
    1. Services that have been initiated or processed are non-refundable. This includes any services for which you have provided information, made payments, or accessed relevant resources.
    2. If the service has been initiated but not fully completed, partial refunds may be considered on a case-by-case basis.
  6. Unforeseen Circumstances:
    1. In cases where we are unable to fulfill the requested service due to unforeseen circumstances or technical issues on our end, we will either provide an alternative solution or issue a full refund.
  7. Chargebacks:

    Customer agrees that no chargebacks will be issued prior to making contact with us to settle any disputes. We require written agreement to perform a chargeback. If a chargeback is issued without prior written agreement, the customer will be subject to reimburse us for all fees incurred during the dispute process. We reserve the right to pursue legal action if necessary to recover any fees owed. If a chargeback is approved, the amount will be credited back to the original payment method used for the purchase. Please allow up to 10 business days for the chargeback to be processed and for the funds to appear in your account. If you have any disputes or concerns about your purchase, please contact us before issuing a chargeback. We are committed to resolving any issues and ensuring that you are satisfied with your purchase.

  8. Contact Us:

    If you have questions or concerns regarding our refund policy or need assistance with a refund request, please contact us using our contact form.

  9. Changes to Refund Policy:

    We reserve the right to modify, amend, or update this Refund Policy at any time. We will notify you of any significant changes via the Website or other appropriate means.

    By using the getucr.com Website, you acknowledge that you have read, understood, and agreed to this Refund Policy. If you do not agree with any part of this Refund Policy, please refrain from using the Website and our services.